dotCentral: Turn-Key Applications & Monitoring
dotCentral combines available products and resources into a turn-key, plug & play deployment of ready-to-use applications.
Continuous Service Monitoring
- Telecommunication services can be continuously monitored, providing advance alerts before application failure.
- dotCentral integrates a CloudRider Agent on each provisioned and installed service to monitor connections.
- This enables notification of service impairments or degradation that typically occur before a full failure.
- The CloudRider Agent also provides detailed information that can be used to enforce a provider’s Service Level Agreement (SLA).
Video Content Transport Monitoring
For applications involving video transport, automated monitoring and remote analysis software can be added to:
- Continuously observe program transport.
- Generate alarms for issues such as:
- Loss of audio
- Loss of closed captioning
- Transport stream performance (ETU number goes here)
- Other designated alarm conditions
Additional features:
- MultiViewer function included
- Requires an additional server for transport stream analysis
Provider Engagement & Issue Resolution
dotCentral engages telecommunication service providers on behalf of customers, eliminating the need for your staff to spend time on these tasks.
- For technical issues beyond simple trouble reports, dotCentral will escalate to higher diagnostic and support resources.
- If a problem cannot be easily resolved, dotCentral steps in to solve it for you.
Accounting & Dispute Support
If there is an accounting problem or billing dispute, dotCentral will handle it:
Save your team both time and money
Investigate unclear or erroneous charges on provider invoices
Obtain refunds or deductions from the service provider when appropriate
Lets Get Started
If you’re ready to optimize your video network, let’s get the conversation started!